Zoom Updates

marketplace.zoom.us/docs

Contact Center SDK version 1.3.0

Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.

GraphQL Beta - Available now!

We’re happy to announce the beta release of GraphQL, a query language for APIs as well as a runtime environment for filling those queries with data. See the Zoom GraphQL overview for details. We’ve been working on this for awhile. Queries

Contact Center API - November 21, 2022

Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET

Meeting API - November 21, 2022

Enhancements New about_me, linkedin_url fields in the Users > Update a user API: PATCH /v2/users/{userId} Support for restricting the number of registrants in the Meetings > Add a meeting registrant API: POST

Video SDK API - November 21, 2022

Added New session webhook event: session.recording_transcript_completed

Phone API - November 21, 2022

Added New Provision template API: PUT /v2/phone/devices/{deviceId}/provision_templates

Contact Center SDK version 1.2.0

Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.

Meeting API - October 24, 2022

Added New Contact Groups API GET /v2/contacts/groups POST /v2/contacts/groups DELETE /v2/contacts/groups/{groupId} GET /v2/contacts/groups/{groupId} PATCH /v2/contacts/groups/{groupId} DELETE /v2/contacts/groups/{groupId}/members GET

Phone API - October, 24 2022

New Provision template APIs: GET /v2/phone/provision_templates POST /v2/phone/provision_templates GET /v2/phone/provision_templates/{templateId} PATCH /v2/phone/provision_templates/{templateId} DELETE

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