Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

GraphQL Beta - Available now!

by Yves
We’re happy to announce the beta release of GraphQL, a query language for APIs as well as a runtime environment for filling those queries with data. See the Zoom GraphQL overview for details. We’ve been working on this for awhile. Queries
API
GraphQL

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center

Meeting API - November 21, 2022

by Ji Won Lee
Enhancements New about_me, linkedin_url fields in the Users > Update a user API: PATCH /v2/users/{userId} Support for restricting the number of registrants in the Meetings > Add a meeting registrant API: POST
API
Meeting

Video SDK API - November 21, 2022

by Yves
Added New session webhook event: session.recording_transcript_completed
API
Video SDK

Phone API - November 21, 2022

by BeLinda
Added New Provision template API: PUT /v2/phone/devices/{deviceId}/provision_templates
API
Phone

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Meeting API - October 24, 2022

by Ji Won Lee
Added New Contact Groups API GET /v2/contacts/groups POST /v2/contacts/groups DELETE /v2/contacts/groups/{groupId} GET /v2/contacts/groups/{groupId} PATCH /v2/contacts/groups/{groupId} DELETE /v2/contacts/groups/{groupId}/members GET
API
Meeting

Phone API - October, 24 2022

by Yves
New Provision template APIs: GET /v2/phone/provision_templates POST /v2/phone/provision_templates GET /v2/phone/provision_templates/{templateId} PATCH /v2/phone/provision_templates/{templateId} DELETE
API
Phone