Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Phone API - November 21, 2022

by BeLinda
Added New Provision template API: PUT /v2/phone/devices/{deviceId}/provision_templates
API
Phone

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Phone API - October, 24 2022

by Yves
New Provision template APIs: GET /v2/phone/provision_templates POST /v2/phone/provision_templates GET /v2/phone/provision_templates/{templateId} PATCH /v2/phone/provision_templates/{templateId} DELETE
API
Phone

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Phone API - September, 19 2022

by Ji Won Lee
New SMS campaign API GET /v2/phone/sms_campaigns GET /v2/phone/sms_campaigns/{smsCampaignId} POST /v2/phone/sms_campaigns/{smsCampaignId}/phone_numbers DELETE /v2/phone/sms_campaigns/{smsCampaignId}/phone_numbers/{numberId} Policy setting
API
Phone

Zoom Contact Center mobile SDKs

by Chasity
The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using
Contact Center SDK - Android
Contact Center SDK - iOS
Contact Center

Phone API - August 22, 2022

by Ji Won Lee
New Delete unassigned phone numbers API DELETE /v2/phone/numbers Batch add users API under Users POST /v2/phone/users/batch Enhancements Added Call waiting support for Update a call handling setting API with new fields (
API
Phone

Phone API - July 18, 2022

by Ji Won Lee
New Auto Receptionists DELETE /v2/phone/auto_receptionists/{autoReceptionistId} GET /v2/phone/auto_receptionists/{autoReceptionistId} Shared Line Appearance GET /v2/phone/shared_line_appearances Reboot a deskphone in Devices POST
API
Phone