Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK - Windows v1.5.2

by Chasity
Added New interfaces to support adjusting individual user's local audio volume. New interfaces in IZoomVideoSDKUser virtual bool setUserVolume(float volume, bool isShareAudio = false) = 0; virtual bool getUserVolume(float& volume, bool
Video SDK - Windows

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Video SDK v1.5.2 (patch)

by Chasity
Fixed Minor bug fixes.
Video SDK - iOS
Video SDK - Android
Video SDK - Windows
Video SDK - Mac
Video SDK - Electron

Video SDK for Windows v1.5.0

by Chasity
Added New interface to support proxy settings and get SSL certificate info. New class IZoomVideoSDKProxySettingHandler class IZoomVideoSDKProxySettingHandler { public: virtual ~IZoomVideoSDKProxySettingHandler() {}; virtual const zchar_t*
Video SDK - Windows

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK - Windows v1.4.1

by Chasity
Added New interfaces to support programmatic virtual background. New class IVirtualBackgroundItem: class IVirtualBackgroundItem   { public: virtual const zchar_t* getImageFilePath() = 0; virtual const zchar_t* getImageName() = 0; virtual
Video SDK - Windows

Zoom Contact Center mobile SDKs

by Chasity
The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using
Contact Center SDK - Android
Contact Center SDK - iOS
Contact Center

Set data center region in JWT payload

by Yves
New optional field in JWT payload to allow setting the data center region preference for the session. Specify the data center location used by the participant, separated by commas. Valid geo regions: US,AU,CA,IN,CN,BR,MX,HK,SG,JP,DE,NL
Video SDK - iOS
Video SDK - Android
Video SDK - Windows
Video SDK - Mac
Video SDK - Web