Zoom Updates

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video engagements
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center API - September 19, 2022

by Lesli S.
New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE
API
Contact Center

Zoom Contact Center mobile SDKs

by Chasity
The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using
Contact Center SDK - Android
Contact Center SDK - iOS
Contact Center

Contact Center API - August 22, 2022

by Lesli
Added - APIs New Notes APIs: GET /v2/contact_center/engagements/notes GET /v2/contact_center/engagements/{engagementId}/notes GET /v2/contact_center/engagements/{engagementId}/notes/{noteId} PATCH
API
Contact Center

Contact Center API - July 18, 2022

by Ji Won Lee
New API Queues- Update a queue agent PATCH /v2/contact_center/queues/{queueId}/agents/{userId} Recordings GET /v2/contact_center/recordings GET /v2/contact_center/users/{userId}/recordings DELETE /v2/contact_center/recordings/{recordingId}
API
Contact Center

ZCC API - June 21, 2022

by Ji Won Lee
Zoom Contact Center API https://marketplace.zoom.us/docs/api-reference/zcc-api
API
Contact Center

ZCC API - May 23, 2022

by Ji Won Lee
Zoom Contact Center API is generally available.
API
Contact Center