Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Video SDK for React Native v1.5.2

by Chasity
Breaking Change Changed functions where the return type is ZoomVideoSdkError to return an error string. Previously, those functions returned an integer. Added New interface to support users joining an existing session by calling in on their
Video SDK - React Native

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK for React Native v1.4.0

by Chasity
Added New interfaces and callbacks to support live transcription and translation. New interface ZoomVideoSdkLiveTranscriptionHelper. New functions in ZoomVideoSdkLiveTranscriptionHelper canStartLiveTranscription: () =>
Video SDK - React Native

Quality of Service Subscription (QSS) API - September 19, 2022

by Chasity
Enhancements The following APIs used to be listed in the Zoom API Dashboard section. Now they exist in the QSS API Dashboard section. They require a subscription to the QSS summary event to receive data. QSS Dashboard APIs- GET
API
QSS

Zoom Contact Center mobile SDKs

by Chasity
The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using
Contact Center SDK - Android
Contact Center SDK - iOS
Contact Center

Quality of Service Subscription (QSS) - August 15, 2022

by Yves
Zoom Quality of Service Subscription (QSS) is an add-on product that enables Developers to receive details about the network traffic in near real-time for users, hosts, and participants in their meetings, webinars, and phone calls. This
API
QSS

Quality of Service Subscription (QSS) - July 18, 2022

by Yves
Initial release of Quality of Service Subscription QSS real-time events: meeting.participant_qos webinar.participant_qos meeting.participant_data webinar.participant_data meeting.participant_data_summary webinar.participant_data_summary
API
QSS