Zoom Updates

Contact Center SDK version 2.1.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added Enable or disable closed captioning/transcription and translation while in a video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center SDK version 1.4.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app video engagements now show prompts to notify consumers that their call is being recorded.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK API - December 17, 2022

by Yves
Enhancements Show fields device and ip_address for the Guest Users in the Users and QoS APIs: GET /v2/videosdk/sessions/{sessionId}/users GET /v2/videosdk/sessions/{sessionId}/users/qos GET
API
Video SDK

Contact Center SDK version 1.3.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK API - November 21, 2022

by Yves
Added New session webhook event: session.recording_transcript_completed
API
Video SDK

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Video SDK API - October 24, 2022

by Yves
Enhancements New session_id and session_name fields in the following VideoSDK webhook events: session.user_room_system_callout_ringing session.user_room_system_callout_accepted session.user_room_system_callout_rejected
API
Video SDK

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK API - September 19, 2022

by Chasity
Enhancements New h323_headers, h323_headers.from_display_name, h323_headers.to_display_name request fields in the VideoSDK API: PATCH /v2/videosdk/sessions/{sessionId}/events New session_id, session_name, and session_key fields in the
API
Video SDK