Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

GraphQL Beta - Available now!

by Yves
We’re happy to announce the beta release of GraphQL, a query language for APIs as well as a runtime environment for filling those queries with data. See the Zoom GraphQL overview for details. We’ve been working on this for awhile. Queries
API
GraphQL

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center

Phone API - November 21, 2022

by BeLinda
Added New Provision template API: PUT /v2/phone/devices/{deviceId}/provision_templates
API
Phone

Meeting SDK - Electron v5.12.8

by Chasity
Updates to codebase.
Meeting SDK - Electron

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Video SDK for React Native v1.5.2

by Chasity
Breaking Change Changed functions where the return type is ZoomVideoSdkError to return an error string. Previously, those functions returned an integer. Added New interface to support users joining an existing session by calling in on their
Video SDK - React Native

Phone API - October, 24 2022

by Yves
New Provision template APIs: GET /v2/phone/provision_templates POST /v2/phone/provision_templates GET /v2/phone/provision_templates/{templateId} PATCH /v2/phone/provision_templates/{templateId} DELETE
API
Phone

Contact Center API - October 24, 2022

by Lesli
Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET
API
Contact Center