Zoom Updates

Contact Center SDK version 2.1.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added Enable or disable closed captioning/transcription and translation while in a video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center version 2.1.0

by Lesli
Enhancements Added user_email response field in the Recordings APIs: GET /v2/contact_center/recordings GET /v2/contact_center/users/{userId}/recordings GET /v2/contact_center/queues/{queueId}/recordings GET
API
Contact Center

Contact Center SDK version 1.4.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app video engagements now show prompts to notify consumers that their call is being recorded.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Marketplace API - December 5, 2022

by Ji Won L.
Added New Get a user's entitlements API GET /v2/marketplace/users/{userId}/entitlements
API
Marketplace

Contact Center SDK version 1.3.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Zoom Apps SDK v0.16.7

by Chasity
Added New methods to pin, spotlight, remove attendees from a webinar, allow & disallow attendees to speak in the webinar, share computer audio, set and remove feedback
Zoom Apps SDK

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Marketplace API - October 24, 2022

by Ji Won Lee
Added New Get webhook logs API GET /v2/marketplace/apps/{appId}/webhook_logs
API
Marketplace