Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Marketplace API - October 24, 2022

by Ji Won Lee
Added New Get webhook logs API GET /v2/marketplace/apps/{appId}/webhook_logs
API
Marketplace

Contact Center API - October 24, 2022

by Lesli
Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET
API
Contact Center

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center API - September 19, 2022

by Lesli S.
New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE
API
Contact Center

Zoom Contact Center mobile SDKs

by Chasity
The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using
Contact Center SDK - Android
Contact Center SDK - iOS
Contact Center

Webhook validation and verification changes

by Yves
UPDATE AS OF AUGUST 22, 2022: Webhook endpoint validation is not yet released and verification is not yet required. However, please be aware that these changes will be coming. Once enabled, you will need to validate your webhook endpoint
Marketplace
API