Zoom Updates

Contact Center SDK version 1.3.0

by Lesli
Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Meeting SDK - iOS v5.12.8

by Chasity
Added New interface to the control waiting room configuration for the customized user interface. New interface in MobileRTCWaitingRoomService.h- (void)onCustomWaitingRoomDataUpdated:(MobileRTCCustomWaitingRoomData *_Nullable)data; -
Meeting SDK - iOS

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center

Contact Center SDK version 1.2.0

by Lesli
Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.
Contact Center SDK - iOS
Contact Center SDK - Android
Contact Center

Contact Center API - October 24, 2022

by Lesli
Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET
API
Contact Center

Meeting SDK v5.12.2 (patch)

by Chasity
Fixed Minor bug fixes. Security enhancements.
Meeting SDK - Android
Meeting SDK - Mac
Meeting SDK - Windows
Meeting SDK - iOS
Meeting SDK - Electron

Meeting SDK for iOS v5.12.0

by Chasity
Added New interface to improve the pre-join experience by merging currently separated join-before-host and waiting room screens into a single waiting screen. New interfaces in MobileRTCWaitingRoomService.h-
Meeting SDK - iOS

Contact Center SDK - September 27, 2022

by Lesli
Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center API - September 19, 2022

by Lesli S.
New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE
API
Contact Center