Zoom Updates

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Meeting SDK - web v2.9.5

Client View Added Gallery view supports for Firefox with SharedArrayBuffer enabled. Electron web view screen sharing support via shareSource option. Support for broadcasting audio messages to breakout rooms. Support to send or receive

Contact Center SDK version 1.3.0

Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting

Contact Center API - November 21, 2022

Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET

Meeting SDK - Web v2.9.0

General Added API for managing virtual background. Free meeting end dialog. Client View Added Sign language interpreter support. API for customizing the polling link (setCustomizedPollingUrl). Support for sending emojis in

Contact Center SDK version 1.2.0

Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.

Contact Center API - October 24, 2022

Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET

Meeting SDK - Web v2.8.0

General The following release notes apply to the Meeting SDK for Web client view and component view. Fixed Poor-quality audio issues on Safari in certain cases. Client view The following release notes apply to the Meeting SDK for Web client

Contact Center SDK - September 27, 2022

Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video

Contact Center API - September 19, 2022

New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE

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