Zoom Updates

Contact Center SDK version 2.1.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added Enable or disable closed captioning/transcription and translation while in a video
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK for Windows v1.6.2

by Yves
Added New interfaces to support video statistics on the shared (2nd) channel. New interfaces in IZoomVideoSDKRawDataPipe virtual ZoomVideoSDKVideoStatisticInfo getVideoStatisticInfo() = 0; New interfaces to show original and
Video SDK - Windows

Zoom Phone-Web v5.1.0

by BeLinda
Added New List carrier peering phone numbers API: GET /v2/phone/carrier-peering/numbers Enhancements New call_transferring and play_recording_beep_tone request and response fields in User and Site APIs: GET
Zoom Phone
web

Contact Center version 2.1.0

by Lesli
Enhancements Added user_email response field in the Recordings APIs: GET /v2/contact_center/recordings GET /v2/contact_center/users/{userId}/recordings GET /v2/contact_center/queues/{queueId}/recordings GET
API
Contact Center

Contact Center SDK version 1.4.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app video engagements now show prompts to notify consumers that their call is being recorded.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Video SDK - Windows v1.6.0

by Chasity
Added New interfaces to support individual cloud recordings to create separate video files for selected users. New interfaces in IZoomVideoSDKUser virtual bool hasIndividualRecordingConsent() = 0; New class
Video SDK - Windows

Zoom Phone-Web v4.12.0 December 17, 2022

by BeLinda
Enhancements Allow query data more than 6 months old in Get call recordings API: GET /v2/phone/recordings New busy_action request and response field and object busy_connect_operator in Setting Template APIs: GET
API
Zoom Phone
web

Contact Center SDK version 1.3.0

by Lesli
Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.
Contact Center
Contact Center SDK - Android
Contact Center SDK - iOS

Contact Center API - November 21, 2022

by Lesli
Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET
API
Contact Center