Zoom Updates

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Contact Center SDK version 1.3.0

Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting

Contact Center API - November 21, 2022

Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET

Video SDK - Android v1.5.3

Added New interface to clean up Video SDK. New interface in ZoomVideoSDK int cleanup(); New callback in ZoomVideoSDKDelegate void onUserVideoNetworkStatusChanged(ZoomVideoSDKNetworkStatus status, ZoomVideoSDKUser user) New enum in

Contact Center SDK version 1.2.0

Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.

Contact Center API - October 24, 2022

Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET

Video SDK v1.5.2 (patch)

Fixed Minor bug fixes.

Video SDK for Android v1.5.1 (Hotfix)

Changed and Fixed Minor bug fixes.

Video SDK - Android v1.5.0

Added New interfaces to support proxy settings and get SSL certificate info. New interface in ZoomVideoSDKSSLCertificateInfo String getCertIssuedTo() String getCertIssuedBy() String getCertSerialNum() String getCertFingerprint() New

Contact Center SDK - September 27, 2022

Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video

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