Zoom Updates

marketplace.zoom.us/docs

Contact Center SDK version 1.3.0

Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call. The chat history is retained after the video upgrade and is available in the in-meeting chat window. In-app video engagement waiting

Contact Center API - November 21, 2022

Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET

Video SDK - Electron v1.5.2

Add Updates to demo app to showcase sharing second camera and far-end camera control. Fixed Issue where the user cannot get stop control callback when someone stops controlling his or her camera. Issue where it showed other platforms

Contact Center SDK version 1.2.0

Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.

Contact Center API - October 24, 2022

Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET

Video SDK v1.5.2 (patch)

Fixed Minor bug fixes.

Video SDK for Electron v1.5.0

Add Add interfaces in lib/zoom_video_sdk_video.js. addVirtualBackgroundItem, removeVirtualBackgroundItem, getVirtualBackgroundItemList, setVirtualBackgroundItem, getSelectedVirtualBackgroundItem, getSelectedVirtualBackgroundItem Add new

Contact Center SDK - September 27, 2022

Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video

Contact Center API - September 19, 2022

New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE

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