Zoom Updates

marketplace.zoom.us/docs

Contact Center SDK version 1.3.0

Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every seven months. Added In-app chat to Video Upgrade - The agents can upgrade an in-app chat conversation to a video call.

Contact Center API - November 21, 2022

Added New Engagement APIs: GET /v2/contact_center/engagements GET /v2/contact_center/engagements/{engagementId} New Inbox APIs: POST /v2/contact_center/inboxes DELETE /v2/contact_center/inboxes PATCH /v2/contact_center/inboxes/{inboxId} GET

Contact Center SDK version 1.2.0

Contact Center SDKs now support the following features for mobile and in-app chat engagements for Android and iOS: Added In-app chats now support chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.

Contact Center API - October 24, 2022

Added New Reports APIs: GET /v2/contact_center/analytics/agents/time_sheets Enhanced Replaced request field channel_type with channel_types in these Reports APIs: GET /v2/contact_center/analytics/historical/queues/metrics GET

Contact Center SDK - September 27, 2022

Contact Center SDKs now support the following features for mobile and in-app video and chat engagements: Collect input (visual IVR) Send media Route to Condition HTTP call Script and set variable Customized waiting rooms (in-app video

Contact Center API - September 19, 2022

New Flows API GET /v2/contact_center/flows GET /v2/contact_center/flows/{flowId} Inboxes API GET /v2/contact_center/inboxes GET /v2/contact_center/inboxes/messages GET /v2/contact_center/inboxes/{inboxId}/messages DELETE

Zoom Contact Center mobile SDKs

The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using

Contact Center API - August 22, 2022

Added - APIs New Notes APIs: GET /v2/contact_center/engagements/notes GET /v2/contact_center/engagements/{engagementId}/notes GET /v2/contact_center/engagements/{engagementId}/notes/{noteId} PATCH

Contact Center API - July 18, 2022

New API Queues- Update a queue agent PATCH /v2/contact_center/queues/{queueId}/agents/{userId} Recordings GET /v2/contact_center/recordings GET /v2/contact_center/users/{userId}/recordings DELETE /v2/contact_center/recordings/{recordingId}

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