Added

  • New Engagement APIs:

    • GET /v2/contact_center/engagements

    • GET /v2/contact_center/engagements/{engagementId}

  • New Inbox APIs:

    • POST /v2/contact_center/inboxes

    • DELETE /v2/contact_center/inboxes

    • PATCH /v2/contact_center/inboxes/{inboxId}

    • GET /v2/contact_center/inboxes/{inboxId}

    • GET /v2/contact_center/inboxes/messages

    • DELETE /v2/contact_center/inboxes/messages

  • Added Queue APIs:

    • GET /v2/contact_center/inboxes/{inboxId}/queues

    • POST /v2/contact_center/inboxes/{inboxId}/queues

    • DELETE /v2/contact_center/inboxes/{inboxId}/queues

Changed

  • Renamed User APIs:

    • GET /v2/contact_center/inboxes/{inboxId}/users

    • POST /v2/contact_center/inboxes/{inboxId}/users

    • DELETE /v2/contact_center/inboxes/{inboxId}/users

Fixed

  • Fixed list recordings not returning today's recordings in Recordings APIs:

    • GET /v2/contact_center/recordings

    • GET /v2/contact_center/users/{userId}/recordings

    • GET /v2/contact_center/queues/{queueId}/recordings

  • Fixed channel_name values for Tasks webhooks:

    • contact_center.task_canceled

    • contact_center.task_completed

    • contact_center.task_created

    • contact_center.task_deleted

    • contact_center.task_entered_queue

    • contact_center.task_exited_queue

    • contact_center.task_updated

    • contact_center.task_reservation_accepted

    • contact_center.task_reservation_canceled

    • contact_center.task_reservation_completed

    • contact_center.task_reservation_created

    • contact_center.task_reservation_rejected

    • contact_center.task_reservation_timeout