Contact Center API - September 19, 2022
1663624169452
New
Flows API
GET /v2/contact_center/flows
GET /v2/contact_center/flows/{flowId}
Inboxes API
GET /v2/contact_center/inboxes
GET /v2/contact_center/inboxes/messages
GET /v2/contact_center/inboxes/{inboxId}/messages
DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}
DELETE /v2/contact_center/inboxes/{inboxId}/messages
Engagements webhook events
contact_center.engagement_disposition_added
contact_center.engagement_note_added
contact_center.engagement_wrap_up_started
contact_center.engagement_wrap_up_ended
Enhancements
New
modified_by
andlast_modified_time
response fields in the Get List Users APIGET /v2/contact_center/users
New
channel_type
request field enumeration value to support video recording in the Recordings APIGET /v2/contact_center/recordings
GET /v2/contact_center/users/{userId}/recordings
GET /v2/contact_center/engagement/{engagementId}/recordings
GET /v2/contact_center/queues/{queueId}/recordings
Support delete video recordings in the Recordings API
DELETE /v2/contact_center/users/{userId}/recordings
DELETE /v2/contact_center/recordings/{recordingId}
DELETE /v2/contact_center/engagement/{engagementId}/recordings
DELETE /v2/contact_center/queues/{queueId}/recordings
Bug Fixes
Fix List skills API is not returning any results when no query parameters are provided:
GET /v2/contact_center/skills