New

• Flows API

  • GET /v2/contact_center/flows

  • GET /v2/contact_center/flows/{flowId}

• Inboxes API

  • GET /v2/contact_center/inboxes

  • GET /v2/contact_center/inboxes/messages

  • GET /v2/contact_center/inboxes/{inboxId}/messages

  • DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}

  • DELETE /v2/contact_center/inboxes/{inboxId}/messages

• Engagements webhook events

  • contact_center.engagement_disposition_added

  • contact_center.engagement_note_added

  • contact_center.engagement_wrap_up_started

  • contact_center.engagement_wrap_up_ended

Enhancements

• New modified_by and last_modified_time response fields in the Get List Users API

  • GET /v2/contact_center/users

• New channel_type request field enumeration value to support video recording in the Recordings API

  • GET /v2/contact_center/recordings

  • GET /v2/contact_center/users/{userId}/recordings

  • GET /v2/contact_center/engagement/{engagementId}/recordings

  • GET /v2/contact_center/queues/{queueId}/recordings

• Support delete video recordings in the Recordings API

  • DELETE /v2/contact_center/users/{userId}/recordings

  • DELETE /v2/contact_center/recordings/{recordingId}

  • DELETE /v2/contact_center/engagement/{engagementId}/recordings

  • DELETE /v2/contact_center/queues/{queueId}/recordings

Bug Fixes

• Fix List skills API is not returning any results when no query parameters are provided:

  • GET /v2/contact_center/skills