New

  • Flows API

    • GET /v2/contact_center/flows

    • GET /v2/contact_center/flows/{flowId}

  • Inboxes API

    • GET /v2/contact_center/inboxes

    • GET /v2/contact_center/inboxes/messages

    • GET /v2/contact_center/inboxes/{inboxId}/messages

    • DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}

    • DELETE /v2/contact_center/inboxes/{inboxId}/messages

  • Engagements webhook events

    • contact_center.engagement_disposition_added

    • contact_center.engagement_note_added

    • contact_center.engagement_wrap_up_started

    • contact_center.engagement_wrap_up_ended

Enhancements

  • New modified_by and last_modified_time response fields in the Get List Users API

    • GET /v2/contact_center/users

  • New channel_type request field enumeration value to support video recording in the Recordings API

    • GET /v2/contact_center/recordings

    • GET /v2/contact_center/users/{userId}/recordings

    • GET /v2/contact_center/engagement/{engagementId}/recordings

    • GET /v2/contact_center/queues/{queueId}/recordings

  • Support delete video recordings in the Recordings API

    • DELETE /v2/contact_center/users/{userId}/recordings

    • DELETE /v2/contact_center/recordings/{recordingId}

    • DELETE /v2/contact_center/engagement/{engagementId}/recordings

    • DELETE /v2/contact_center/queues/{queueId}/recordings

Bug Fixes

  • Fix List skills API is not returning any results when no query parameters are provided:

    • GET /v2/contact_center/skills