On November 21, we added new phone API endpoints and updated existing ones. Note the new location of Zoom Phone API (https://marketplace.zoom.us/docs/api-reference/zoom-phone-api).

New

Directory backup routing rules

• GET /v2/phone/routing_rules

• POST /v2/phone/routing_rules

• GET /v2/phone/routing_rules/{routingRuleId}

• PATCH /v2/phone/routing_rules/{routingRuleId}

• DELETE /v2/phone/routing_rules/{routingRuleId}

Add a client code to a call log

• PUT /v2/phone/call_logs/{callLogId}/client_code

Interactive Voice Response (IVR) system for auto receptionists during business and closed hours 

• GET /v2/phone/auto_receptionists/{autoReceptionistId}/ivr

• PATCH /v2/phone/auto_receptionists/{autoReceptionistId}/ivr

Enhancements

• Call handling for call queues and auto receptionists

  • POST /v2/phone/extension/{extensionId}/call_handling/settings/{settingType}

  • PATCH /v2/phone/extension/{extensionId}/call_handling/settings/{settingType}

  • DELETE /v2/phone/extension/{extensionId}/call_handling/settings/{settingType}

  • GET /v2/phone/extension/{extensionId}/call_handling/settings

• Filter voicemail, call recordings and call logs by timestamp

  • GET /v2/phone/users/{userId}/voice_mails

  • GET /v2/phone/voice_mails

  • GET /v2/phone/users/{userId}/recordings

  • GET /v2/phone/recordings

  • GET /v2/phone/users/{userId}/call_logs

  • GET /v2/phone/call_logs

• Added new fields (select_outbound_caller_id, emergency_calls_to_psap, hand_off_to_room , mobile_switch_to_carrier)

  • GET /v2/phone/users/{userId}

  • PATCH /v2/phone/users/{userId}

• Update user’s settings API: added a  new request field (area_code) 

  • PATCH /v2/phone/users/{userId}/settings

• Filter SMS sessions by timestamp

  • GET /v2/phone/users/{userId}/sms/sessions

  • GET /v2/phone/sms/sessions

  • GET /v2/phone/sms/sessions/{sessionId}

• Get SMS session details API: ascending or descending order based on creation time

  • GET /v2/phone/sms/sessions/{sessionId}

Bug fixes

• Fixed delay in querying call recordings

  • GET /v2/phone/users/{userId}/recordings

• Fixed SMS policy in the API so it matches the web portal

  • GET /v2/phone/users/{userId}

• Fixed permission scopes and exception handling when downloading recording transcripts

  • GET /v2/phone/recording_transcript/download/{recordingId}

  • GET /v2/accounts/{accountId}/phone/recording_transcript/download/{recordingId}

• Added missing owner to to_members object

  • GET /v2/phone/sms/sessions/{sessionId}

  • GET /v2/phone/sms/sessions/{sessionId}/messages/{messageId}