New

• Address Books API

  • GET /v2/contact_center/address_books/units

  • GET /v2/contact_center/address_books/units/{unitId}

  • POST /v2/contact_center/address_books/units

  • PATCH /v2/contact_center/address_books/units/{unitId}

  • DELETE /v2/contact_center/address_books/units/{unitId}

  • GET /v2/contact_center/address_books

  • GET /v2/contact_center/address_books/{addressBookId}

  • POST /v2/contact_center/address_books

  • PATCH /v2/contact_center/address_books/{addressBookId}

  • DELETE /v2/contact_center/address_books/{addressBookId}

  • GET /v2/contact_center/address_books/{addressBookId}/contacts

  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

  • POST /v2/contact_center/address_books/{addressBookId}/contacts

  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

• Dispositions API

  • GET /v2/contact_center/dispositions

  • POST /v2/contact_center/dispositions

  • GET /v2/contact_center/dispositions/{dispositionId}

  • PATCH /v2/contact_center/dispositions/{dispositionId}

  • DELETE /v2/contact_center/dispositions/{dispositionId}

  • GET /v2/contact_center/dispositions/sets

  • POST /v2/contact_center/dispositions/sets

  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}

  • PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}

  • DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}

• Queues API

  • GET /v2/contact_center/queues/{queueId}/dispositions

  • POST /v2/contact_center/queues/{queueId}/dispositions

  • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}

  • GET /v2/contact_center/queues/{queueId}/dispositions/sets

  • POST /v2/contact_center/queues/{queueId}/dispositions/sets

  • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}

  • GET /v2/contact_center/queues/{queueId}/supervisors

  • POST /v2/contact_center/queues/{queueId}/supervisors

  • DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}

Enhancements

• New response fields dispositions_count, disposition_sets_count, distribution_type, distribution_duration_in_seconds, connecting_media_id, connecting_media_name, transferring_media_id, transferring_media_name, holding_media_id, holding_media_name, waiting_room_name, waiting_room_id, and message_accept in Get a queue API

  • GET /v2/contact_center/queues/{queueId}

• New request fields distribution_type, distribution_duration_in_seconds, connecting_media_id, transferring_media_id, holding_media_id, waiting_room_id, and message_accept in the Update a queue API

  • PATCH /v2/contact_center/queue/{queueId}

• New request field engagement_id in the List tasks API

  • GET /v2/contact_center/tasks

• New user_id request field in the Create a user’s profile API

  • POST /v2/contact_center/users