New

  • Address Books API

    • GET /v2/contact_center/address_books/units

    • GET /v2/contact_center/address_books/units/{unitId}

    • POST /v2/contact_center/address_books/units

    • PATCH /v2/contact_center/address_books/units/{unitId}

    • DELETE /v2/contact_center/address_books/units/{unitId}

    • GET /v2/contact_center/address_books

    • GET /v2/contact_center/address_books/{addressBookId}

    • POST /v2/contact_center/address_books

    • PATCH /v2/contact_center/address_books/{addressBookId}

    • DELETE /v2/contact_center/address_books/{addressBookId}

    • GET /v2/contact_center/address_books/{addressBookId}/contacts

    • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

    • POST /v2/contact_center/address_books/{addressBookId}/contacts

    • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

    • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

  • Dispositions API

    • GET /v2/contact_center/dispositions

    • POST /v2/contact_center/dispositions

    • GET /v2/contact_center/dispositions/{dispositionId}

    • PATCH /v2/contact_center/dispositions/{dispositionId}

    • DELETE /v2/contact_center/dispositions/{dispositionId}

    • GET /v2/contact_center/dispositions/sets

    • POST /v2/contact_center/dispositions/sets

    • GET /v2/contact_center/dispositions/sets/{dispositionSetId}

    • PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}

    • DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}

  • Queues API

    • GET /v2/contact_center/queues/{queueId}/dispositions

    • POST /v2/contact_center/queues/{queueId}/dispositions

    • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}

    • GET /v2/contact_center/queues/{queueId}/dispositions/sets

    • POST /v2/contact_center/queues/{queueId}/dispositions/sets

    • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}

    • GET /v2/contact_center/queues/{queueId}/supervisors

    • POST /v2/contact_center/queues/{queueId}/supervisors

    • DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}

Enhancements

  • New response fields dispositions_count, disposition_sets_count, distribution_type, distribution_duration_in_seconds, connecting_media_id, connecting_media_name, transferring_media_id, transferring_media_name, holding_media_id, holding_media_name, waiting_room_name, waiting_room_id, and message_accept in Get a queue API

    • GET /v2/contact_center/queues/{queueId}

  • New request fields distribution_type, distribution_duration_in_seconds, connecting_media_id, transferring_media_id, holding_media_id, waiting_room_id, and message_accept in the Update a queue API

    • PATCH /v2/contact_center/queue/{queueId}

  • New request field engagement_id in the List tasks API

    • GET /v2/contact_center/tasks

  • New user_id request field in the Create a user’s profile API

    • POST /v2/contact_center/users