ZCC API - June 21, 2022
1655831640000
New
Address Books API
GET /v2/contact_center/address_books/units
GET /v2/contact_center/address_books/units/{unitId}
POST /v2/contact_center/address_books/units
PATCH /v2/contact_center/address_books/units/{unitId}
DELETE /v2/contact_center/address_books/units/{unitId}
GET /v2/contact_center/address_books
GET /v2/contact_center/address_books/{addressBookId}
POST /v2/contact_center/address_books
PATCH /v2/contact_center/address_books/{addressBookId}
DELETE /v2/contact_center/address_books/{addressBookId}
GET /v2/contact_center/address_books/{addressBookId}/contacts
GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
POST /v2/contact_center/address_books/{addressBookId}/contacts
PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
Dispositions API
GET /v2/contact_center/dispositions
POST /v2/contact_center/dispositions
GET /v2/contact_center/dispositions/{dispositionId}
PATCH /v2/contact_center/dispositions/{dispositionId}
DELETE /v2/contact_center/dispositions/{dispositionId}
GET /v2/contact_center/dispositions/sets
POST /v2/contact_center/dispositions/sets
GET /v2/contact_center/dispositions/sets/{dispositionSetId}
PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}
DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}
Queues API
GET /v2/contact_center/queues/{queueId}/dispositions
POST /v2/contact_center/queues/{queueId}/dispositions
DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}
GET /v2/contact_center/queues/{queueId}/dispositions/sets
POST /v2/contact_center/queues/{queueId}/dispositions/sets
DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}
GET /v2/contact_center/queues/{queueId}/supervisors
POST /v2/contact_center/queues/{queueId}/supervisors
DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}
Enhancements
New response fields
dispositions_count
,disposition_sets_count
,distribution_type
,distribution_duration_in_seconds
,connecting_media_id
,connecting_media_name
,transferring_media_id
,transferring_media_name
,holding_media_id
,holding_media_name
,waiting_room_name
,waiting_room_id
, andmessage_accept
in Get a queue APIGET /v2/contact_center/queues/{queueId}
New request fields
distribution_type
,distribution_duration_in_seconds
,connecting_media_id
,transferring_media_id
,holding_media_id
,waiting_room_id
, andmessage_accept
in the Update a queue APIPATCH /v2/contact_center/queue/{queueId}
New request field
engagement_id
in the List tasks APIGET /v2/contact_center/tasks
New
user_id
request field in the Create a user’s profile APIPOST /v2/contact_center/users