On May 23rd, the Zoom Contact Center API went live: https://marketplace.zoom.us/docs/api-reference/zcc-api/. For scopes, see https://marketplace.zoom.us/docs/guides/auth/oauth/oauth-scopes.

• Users API

  • GET /v2/contact_center/users

  • POST /v2/contact_center/users

  • GET /v2/contact_center/users/{userId}

  • DELETE /v2/contact_center/users/{userId}

  • PATCH /v2/contact_center/users/{userId}

• Roles API

  • POST /v2/contact_center/roles

  • GET /v2/contact_center/roles

  • DELETE /v2/contact_center/roles/{roleId}

  • PATCH /v2/contact_center/roles/{roleId}

  • GET /v2/contact_center/roles/{roleId}

  • POST /v2/contact_center/roles/{roleId}/users

  • GET /v2/contact_center/roles/{roleId}/users

  • DELETE /v2/contact_center/roles/{roleId}/users/{userId}

• Queues API

  • POST /v2/contact_center/queues

  • GET /v2/contact_center/queues

  • DELETE /v2/contact_center/queues/{queueId}

  • PATCH /v2/contact_center/queues/{queueId}

  • GET /v2/contact_center/queues/{queueId}

  • POST /v2/contact_center/queues/{queueId}/agents

  • GET /v2/contact_center/queues/{queueId}/agents

  • DELETE /v2/contact_center/queues/{queueId}/agents/{userId}

  • GET /v2/contact_center/users/{userId}/queues

• Tasks API

  • GET /v2/contact_center/tasks

  • GET /v2/contact_center/tasks/{taskId}

  • PATCH /v2/contact_center/tasks/{taskId}

• Preferences API

  • GET /v2/contact_center/system_statuses

  • GET /v2/contact_center/system_statuses/{statusId}