On May 23rd, the Zoom Contact Center API went live: https://marketplace.zoom.us/docs/api-reference/zcc-api/. For scopes, see https://marketplace.zoom.us/docs/guides/auth/oauth/oauth-scopes.

  • Users API

    • GET /v2/contact_center/users

    • POST /v2/contact_center/users

    • GET /v2/contact_center/users/{userId}

    • DELETE /v2/contact_center/users/{userId}

    • PATCH /v2/contact_center/users/{userId}

  • Roles API

    • POST /v2/contact_center/roles

    • GET /v2/contact_center/roles

    • DELETE /v2/contact_center/roles/{roleId}

    • PATCH /v2/contact_center/roles/{roleId}

    • GET /v2/contact_center/roles/{roleId}

    • POST /v2/contact_center/roles/{roleId}/users

    • GET /v2/contact_center/roles/{roleId}/users

    • DELETE /v2/contact_center/roles/{roleId}/users/{userId}

  • Queues API

    • POST /v2/contact_center/queues

    • GET /v2/contact_center/queues

    • DELETE /v2/contact_center/queues/{queueId}

    • PATCH /v2/contact_center/queues/{queueId}

    • GET /v2/contact_center/queues/{queueId}

    • POST /v2/contact_center/queues/{queueId}/agents

    • GET /v2/contact_center/queues/{queueId}/agents

    • DELETE /v2/contact_center/queues/{queueId}/agents/{userId}

    • GET /v2/contact_center/users/{userId}/queues

  • Tasks API

    • GET /v2/contact_center/tasks

    • GET /v2/contact_center/tasks/{taskId}

    • PATCH /v2/contact_center/tasks/{taskId}

  • Preferences API

    • GET /v2/contact_center/system_statuses

    • GET /v2/contact_center/system_statuses/{statusId}